Shipping and Returns

SHIPPING

Limited Run Items

  • All Limited run items are packaged and sent out from the Zinith headquarters in NYC.
  • Items are shipped during normal working hours (9am – 5pm, Monday through Friday).
  • Please allow up to two days for your items to be shipped.
  • Shipment times depend on destination city. Shipments within the U.S.A. normally take two days.

 

Made to Order/Made to Measure Items

  • All Made to Order and Made to Measure items are shipped from the ateliers of the designers after manufacturing.
  • These items are all made by hand by the designer. Every stitch, leather treatment, casting, etc. happens right there in their studio after your order is placed.
  • For production times, check your receipt or the product page of the item(s) you ordered.
  • Shipment times depend on destination city and where the designer is based. Check the “shipping from” field on your receipt and on our product pages to see where the item will be shipping from.

 

 

RETURNS & EXCHANGES

Limited Run Items

  • You must request a return within 14 days of receiving your order.
  • All returns are free worldwide.
  • All items must be sent back to our headquarters in NYC in the original packaging provided.
  • Where provided, any branded packaging such as dust bags, jewelry boxes and clothing tags should be included in your return.
  • Footwear should be returned unmarked, unworn, and in the original packaging.
  • Lingerie and swimsuits should be tried on over underwear, and the strip should not be removed.
  • Items must not be soiled, altered, or damaged.
  • Once a return is accepted at our NYC headquarters, your refund will be credited to the original payment method.
  • To initiate a return, just email us at [email protected]
  • Items can be exchanged within 14 days of receiving your order. Just email us at [email protected] and we’ll send you an offercode for the order amount that you can use while placing your next order with us.

 

Made to Order/Made to Measure Items

  • Made to order and made to measure items cannot be returned unless they arrived distinctly damaged.
  • Made to order items can be exchanged within 14 days of receiving your order. Just email us at [email protected] and we’ll send you an offercode for the order amount that you can use while placing your next order with us.
  • Made to measure pieces cannot be exchanged due to their personalized nature.

 

Enjoy free global shipping!       Dismiss